My Item is Faulty—What Should I Do?Updated 19 days ago

All our products are covered by a 12-month manufacturing warranty. If you believe your item has a fault, don’t worry—we’ve got you covered. Please reach out to our Customer Care team with details of the issue.

We’ll assess the situation and determine the best resolution, whether that’s a replacement or a refund, as long as the item meets the criteria outlined on our Terms & Conditions page.

Your satisfaction matters to us, and we’ll work quickly to make things right!

Warranty Inquiry: (On the contact form, please follow these steps)

1. Click the link above
2. IGNORE the 4 icons that live above the contact form. Please proceed directly to the contact form.
3. Enter your contact details
4. SELECT --> Warranty Inquiry in the subject line
5. Share any helpful details of what happened
   1. The name of the item(s)
      • Color, size, etc.
   2. Attach a photos of the item to help us understand the issue you are experiencing
      1. Our team will review and provide you with the next course of action on the email thread. Thanks for your patience, we hate to see it but we'll give it our best attention.