What do I do if I receive the wrong item in my order?Updated 5 months ago

Oops—that’s not what you ordered? We’re sorry for the mix-up! Please get in touch with our team via the Contact Form so we can sort this out for you. 

• Do not initiate a "Return", this will further complicate the issue. 
• Our Team will be in touch with the best course of action to get you back on course quickly!

Also, double-check your package for any notes or packing slips—sometimes items ship separately.

While we can’t always guarantee we’ll have your exact item in stock for a replacement, rest assured we’ll do everything we can to make it right.

Wrong Item: (On the contact form, please follow these steps)

1. Enter your contact details
2. SELECT --> Wrong Item in the subject line
3. Share any helpful details of what happened
   1. The name of the missing item(s)
      • Color, size, etc.
   2. Attach a photo of the item(s) you recieved
4. Our team will review and provide you with the next course of action on the email thread. Thanks for your patience, we hate to see it but we'll give it our best attention.